What do I need to become a Qantas Flight Attendant with Qantas Cabin Crew Australia Pty Ltd?
Qantas Flight Attendants must be genuinely committed to customer service excellence. To join our dynamic team our people need to:
- Understand the needs and comfort of our customers who travel with us - whether regular flyers or customers who've never flown before
- Easily build rapport and trust in a team and positively contribute to the team's performance
- Can adapt to any situation that may present itself in a sensible, warm and safe way
- Appreciate cultural diversity and sensitivity towards customers who may need extra help, such as children travelling alone, nervous flyers or people who may not have English as their first language
- Take a caring approach when offering our customers food, beverages and any other assistance they may need onboard
- Understand the importance of hygiene standards inflight so all areas of the cabin are clean and fresh for our customers
- Are trained and competent in aircraft safety procedures and first aid when needed.
In addition to the above, you need to meet the following minimum criteria to operate within the unique aircraft environment:
- Minimum 18 years of age
- Height between 163 - 183cm
- Australian permanent residency and a passport ensuring unrestricted access to all Qantas ports of call with at least 12 months validity
- Current Senior First Aid Certificate with a validity of 12 months at time of application
- Responsible Service of Alcohol 'Statement of Attainment', which you would need to have by the end of the recruitment process
- Strong commitment to customer service and recent experience in a face-to-face role
- Demonstrated empathy in service with people from a variety of cultures and countries
- An excellent level of health and fitness, for example, being able to swim 50 metres fully clothed
- A willingness to relocate, as required, to any location.
- Experience in Food and Beverage service is an advantage and a demonstrated fluency in at least one of the following priority languages will offer a distinct advantage:
- Mandarin
- Cantonese
- Japanese
- The ability to speak one of the following languages is also desirable:
- French
- German
- Italian
- Spanish
- Thai
Your language skills would be utilised in assisting our customers with both service and safety information. For details on language proficiency testing you can contact the University of New South Wales Institute of Languages.
The QCCA Workplace Agreement
To learn more about the QF Cabin Crew Australia Workplace Agreement, please click here. Please be advised that crew employed by QCCA are covered by part 2 of the workplace agreement.
Training program requirements
If you are successful in our recruitment process you'll undertake a comprehensive training program, covering topics including customer service, medical aviation, aircraft and personal safety and emergency procedures.
During your training you'll be required to perform the following safety tasks:
- Lifting a 28kg aircraft window exit
- Deal with emergencies in a smoke-filled simulator
- Swim and assist people in the water
- Descend an escape slide, nine metres above the ground
- Fight fires while wearing a full face mask
- Control people in panic situations
- Move disabled people in evacuations
